3.1 The Content & Image Policy will be upheld.
3.2 The Web Design, LLC. staff take great pride in our speedy and efficient services. If a website is not completed after 40 working hours of a design decision, due to lack of communication, failure to provide sufficient content/images, decision changes, hesitations, etc., your site will be considered complete and your service will remain active. You may incur additional fees for any further changes to the website.
3.3 Web Design, LLC. will design a custom website for the client until satisfaction is achieved. We will re-design and modify a custom website up to two times. Afterwards, there will be an additional fee of $100.
3.4 Once a design is chosen and work has begun, there will be an additional fee for last minute design changes in the amount of $50 per change. This price may vary depending on the significance of requests.
3.5 There will be an added charge for special requests to the website from the client. For example, different banners on each page, custom functions, e-commerce, etc. are subject to additional fees. This will be decided on a case-by-case basis and we must be informed of these details in advance.
3.6 You will be charged a flat base price for your website design. Other than the features that have been stated within the service, there will be an individual price for each added feature.
3.7 Web Design, LLC. can provide a hands-on lesson/demonstration on all website features upon request, at a $50/hour rate.
3.8 During the website construction, you will not have administrator access to the website. In addition, the website will not be live for the public, but can be seen by you with specified user names and passwords that will be provided to you.
3.9 A signed completion form from the client is required for each invoice once the item is completed.
3.10 You will not be given administrative access, training, maintenance, email account access, staff account access, or a published site until a completion form has been accepted.
3.11 In order to decline a completion form, a detailed explanation is required in the space provided so that we may correct the issue.
3.12 Once the website is complete, you will have two opportunities to inspect the website and request changes on the service/features that have been included on that particular invoice.
3.13 There will be a $25 charge to remove our link from your website.
3.14 We will not begin constructing the website until you have completed and provided the website analysis form to a Web Design, LLC. staff member. The form can be submitted through e-mail or through our website support. Web Design, LLC. requires a digital version of the website analysis form from the client.
3.15 Your design will never be reused for any other website or publication.
3.16 Alterations to the website are subject to charges if the client requests to re-create or re-develop the already approved design by the client. The client will be able to make changes to the agreed website until satisfactory. Any new features or design changes will be subject to charges.
3.17 An approved design is a design that is consented to by the client, either verbally or in written form. In addition, a design is approved as soon as the client requests changes to it.
3.18 Web Design, LLC. holds the right to end any client relationship at the end of the client’s payment term and does not have to renew the service.
3.19 During the time a client is in an active service agreement, if they exhibit any of the following behavior toward a Web Design, LLC. staff member or client on more than one occasion, Web Design, LLC. holds the right to terminate the service without giving a refund. These factors will be judged on a case-by-case basis and by the highest authority.
1. Profanity (verbal, written, etc.)
2. Threatening behavior in any manner
3. Stalk and/or Harass
5. Slander or Libel
3.20 If a client uses profanity towards a Web Design, LLC. staff member, the staff member may take the following actions:
1. Telephone conversations: The staff member will give one verbal warning to the client to refrain from foul language. If the client continues after the warning, the member holds the right to hang up the phone and end the conversation.
2. Face-to-Face Meetings: The staff member will give one verbal warning to the client to refrain from foul language. If the client continues after the warning, he or she will be asked to leave.
3. E-mail messages: E-mails with profanity will not receive responses.
3.21 If a client misuses, steals or reproduces any work of Web Design, LLC. without proper ownership (proper ownership is explained under each service), they authorize Web Design, LLC. to charge their account the remainder of any balances due plus a $1,000.00 misuse fee. If funds cannot be retrieved within 48-hours, the $1,000.00 fee will be increased to $10,000.00, which is in addition to any remaining balances on the account. If Web Design, LLC must resolve this issue through legal course of action, we will ensue damages of $25,000.00, the remainder of unpaid balances and any legal fees.
3.22 Should you have any problems regarding a charge made to your credit card, you must notify us before you dispute the charge with the credit card company. We will make a good faith effort to resolve your objection. You must notify us within 30 days of the charge via email to firstname.lastname@example.org. You will need to distinguish the invoice number, dispute amount and reason for the dispute. If you do not comply with the above requirements before you file a dispute with our company or the credit card company, you breach our company policy. We are entitled to all remaining unpaid balances prior to the service cancellation, damages in the sum of $10,000, legal fees and expenses. Good faith disputes do not include inability to pay a bill.